Terms & Conditions

Effective date: 16 April 2026 (Version 1.0)

This document remains in effect until a newer version is published. When a revised version is published, the revised version will replace this document.

1. Quotation Validity

All quotations issued by Shorea Traders are valid for 15 days from the date of issue unless a different validity period is stated in writing. After this period, prices may be revised based on changes in raw material cost, production cost, supplier pricing, quantity, specification, or market conditions.

2. Payment Policy

A 50% to 70% advance payment is generally required to confirm an order, depending on the type, size, material, and complexity of the project. Production starts only after the required advance payment and necessary approvals are received.

For standard orders, the remaining balance must be cleared before delivery. For established corporate or B2B clients, Shorea Traders may allow a credit period of 3 to 25 working days from the delivery date for final settlement, subject to prior agreement.

3. Artwork and Digital Approval

Clients are responsible for providing correct, complete, and print-ready artwork, files, text, measurements, brand assets, and specifications. Production will begin only after final artwork approval is confirmed in writing or through digital communication such as email, WhatsApp, or another accepted channel.

Once artwork or layout is approved by the client, it will be treated as final. Any spelling mistake, design error, measurement issue, color instruction, missing information, or layout problem found after approval will remain the client's responsibility.

4. Vendor Selection and Multi-vendor Production

Shorea Traders operates as a print and packaging management company. We reserve the right to select the most suitable supplier, vendor, factory, or production partner for each project based on quality, cost, capacity, timeline, material, finishing, and technical requirements.

Where necessary, a single order may be produced through multiple vendors or factories to manage quality, efficiency, production capacity, or delivery requirements.

5. Price and Quality Optimisation

Shorea Traders works to maintain a practical balance between price and quality. We aim for cost-efficient production, but we do not guarantee the lowest market price. Our priority is suitable supplier selection, professional coordination, quality control, and dependable order management.

6. Quality Control Process

We monitor and supervise production through the order cycle. However, as production may be handled by selected manufacturing partners, final manufacturing responsibility rests with the respective production unit. Shorea Traders will coordinate practical inspection, follow-up, and issue review where applicable.

7. Communication Control

To protect project quality, pricing, supplier confidentiality, and coordination, all order-related communication must go through Shorea Traders or its designated representative. Direct communication between the client and Shorea Traders' suppliers, vendors, factories, or production partners is not permitted unless Shorea Traders gives written approval.

8. Colour and Batch Variation

Printing color may vary due to paper, board, ink, machine, lamination, finishing, lighting, screen display, production process, and material batch differences. A color variation of 5% to 10% is considered acceptable and standard in print production.

For repeat orders or separate production batches, Shorea Traders does not guarantee a 100% color match because material, ink, and machine conditions may differ.

9. Size and Finishing Tolerance

Minor size variation of approximately +/-2 mm to +/-5 mm, along with small finishing variation, is considered acceptable within normal printing, packaging, cutting, folding, pasting, binding, and finishing processes. Such practical variation will not be treated as a production defect.

10. Production and Delivery Timelines

Production and delivery timelines are estimates, not absolute guarantees. Timelines may be affected by artwork approval delays, material availability, production load, machine maintenance, supplier capacity, transport conditions, weather, holidays, strikes, or other circumstances beyond practical control.

Shorea Traders will coordinate production and delivery support, but delays caused by operational or third-party factors will not automatically be considered a breach of order terms.

11. Defect and Reprint Policy

Shorea Traders does not offer refunds as a standard policy. If a significant printing or production defect is confirmed after review, Shorea Traders may arrange a reprint, replacement, correction, or other practical remedy for the affected items, depending on the nature of the issue.

If the defect involves shared responsibility, approved artwork errors, client-side instruction issues, material limitations, or process tolerance, the client may be required to bear part of the reprint or correction cost, up to 50% where applicable.

12. Cancellation Policy

Orders cannot be cancelled once production has started. If a cancellation request is made after work has begun, the client must pay for all completed work, purchased materials, processing costs, supplier commitments, and any other order-related expenses already incurred.

13. Project Handling Fee

For complex, specialised, urgent, or highly coordinated projects, an additional management or handling fee may apply. Where applicable, this fee will be disclosed at the quotation stage or before order confirmation.

14. Storage and Holding Conditions

Once goods are ready for dispatch, the client must take delivery within 3 working days unless otherwise agreed. If the client fails to receive or collect the goods within this period, a storage fee, warehouse rent, or additional handling charge may apply from the 4th working day onward.

Shorea Traders will take reasonable care while holding completed goods, but extended storage may expose goods to handling, space, humidity, transport, or packaging-related risks. Additional protection or long-term storage must be agreed separately.

15. Delivery and Risk

For third-party courier, transport, or logistics services, risk of loss, delay, or damage transfers to the client once the goods are handed over for dispatch from the production unit, supplier point, Shorea Traders facility, or warehouse.

16. Supplier Confidentiality

Shorea Traders' supplier network, vendor details, factory information, pricing structure, sourcing methods, production contacts, and management process are confidential business assets. These details will not be disclosed to the client unless Shorea Traders decides otherwise in writing.

17. Limitation of Liability

Shorea Traders' maximum liability for any order is limited to the value of the specific order in question. Shorea Traders will not be liable for indirect loss, business loss, loss of profit, missed sales, brand damage, penalties, third-party claims, or consequential loss arising from any order, delay, defect, delivery issue, or production matter.

18. Contact

For questions about these Terms & Conditions, contact Shorea Traders at info@shoreatraders.com or +8801841176616.