Privacy Policy

Effective date: 16 April 2026 (Version 1.3)

This policy remains in effect until a newer version is published. When a revised policy is published, the revised version will replace this document.

1. About This Policy

Shorea Traders is a print and packaging management company. We collect and use practical business information so we can respond to inquiries, prepare quotations, manage production, coordinate quality control, arrange delivery, and provide support for printing and packaging orders.

2. Information We May Collect

When you contact Shorea Traders, request a quotation, submit a form, or place an order, we may collect information that is necessary to understand and manage your requirement.

This may include your name, business name, email address, phone number, delivery address, product or packaging requirements, quantity, size, material, finishing details, design or artwork files, order instructions, communication history, transaction or payment-related details, delivery notes, and other information directly related to the requested work.

3. How We Use Your Information

We use submitted information for normal business operations, including requirement review, cost estimation, quotation preparation, artwork and specification discussion, order confirmation, production coordination, quality control follow-up, delivery arrangement, payment follow-up, and customer support.

We may also use your contact details to follow up on an inquiry, clarify a requirement, share production updates, confirm delivery, or support future repeat orders where relevant.

4. Internal Record Keeping

Shorea Traders may keep inquiry, quotation, order, payment, advance, due, production, delivery, and support information in internal business records. This may include practical tools such as Google Sheets or a CRM-style workflow used to track order status and maintain business continuity.

These records help us coordinate ongoing work, avoid production mistakes, manage repeat requirements, and maintain clear communication with clients.

5. Limited Sharing With Trusted Partners

Because Shorea Traders manages work through selected production and service partners, some order-related information may be shared only where reasonably required to execute the work. This may include trusted printing partners, packaging suppliers, production units, delivery partners, couriers, CNG delivery, local transport, or similar practical service providers.

We share only the information needed for quotation, sampling, production, quality checking, dispatch, delivery, or order support. Shorea Traders does not sell, rent, or trade personal or business information to third parties.

6. Artwork and Production Files

Artwork, design files, brand materials, packaging specifications, and product details are used only for requirement review, quotation, production coordination, approval discussion, quality checking, and related order management. Clients should avoid sending files or information that are not necessary for the requested work.

7. Printing and Production Notes

Printing and packaging work may involve practical production realities such as minor color, size, material, batch, or finishing variation. Information related to these matters may be reviewed internally or with trusted production partners when needed for quality control, correction, replacement, or order support.

8. Access and Handling

Client information is accessed by Shorea Traders personnel or trusted partners only when needed for business communication, quotation, production, delivery, account tracking, or support. We take practical care to handle client information responsibly, but clients should also use appropriate care when sharing sensitive artwork, brand assets, or business documents through digital channels.

9. Retention of Information

We may keep relevant inquiry, quotation, order, artwork reference, delivery, communication, and transaction-related information for internal records, follow-up support, repeat production reference, accounting, and dispute review where applicable.

If you request correction or removal of certain information, Shorea Traders will review the request and take reasonable action where it is practical and does not conflict with order management, accounting, legal, or business record requirements.

Shorea Traders may retain relevant information for as long as reasonably necessary for business records, quotation follow-up, repeat orders, accounting, operational review, or dispute resolution purposes.

10. Contact

For questions about this Privacy Policy or your information, contact Shorea Traders at info@shoreatraders.com or +8801841176616.

Address: 16 South Mushundi, Wari, Dhaka.